Privacy Policy for digital services by Jungheinrich

The following data are collected when you use our services:

• IP address
• The browser or App (hereafter agent)
• Operating system
• Internet address (URL) and pages accessed
• Language
• Date and time of access

These automatically collected data are stored in order to enable convenient use of the services and to detect, eliminate and track any technical errors or misuse of the services. We would also like to know what content of the service is of particular general interest to visitors. This only concerns the collection of information about the general usage behaviour of all our customers, which means that these data are not evaluated for the creation of personal usage profiles.

Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (cf. Art. 6(1) sentence 1 lit. b) GDPR). Which data we process and for which purposes.

4.2.1 Used data

The following data are used when you visit the servive:

• Debitornumber
• Company Adress
• Contract Numbers
• Contract Details
• Equipment Numbers
• Operating Hours

4.2.2 Processing of personal data of registered users

With the solution provided in the service, a fleet management system, you can efficiently monitor and control your internal logistics. In order to be able to use the service and the functions provided there, you need to register as a user. For this an initial user is created by Jungheinrich creates a so-called "initial user". Users have access to the control and evaluation data for their vehicle fleet. Within the scope of user registration on the portal, the following personal data are processed:

• First and last name
• Email address
• Role
• Language
• Fixed account validity period
• Personal password assigned by the user
• User authorization for ship-to party

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may also receive personal data from the Jungheinrich sales company responsible for you, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). The transmission of such data to us is necessary when we have to perform our task within the scope of the downstream (2nd and 3rd level) support. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (cf. Art. 6(1) sentence 1 lit. b) GDPR).

4.2.3 etracker

We integrate the web analysis service etracker on our website to analyse usage data. The responsible service provider is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg in Germany. 

The data processing is carried out without the use of cookies and based on the legal provisions of Art. 6 Para. 1 lit. f (legitimate interest) of the German Data Protection Regulation (DSGVO). Our concern in terms of the DSGVO (legitimate interest) is the evaluation of the success and optimisation of our website and our online activities. Since the privacy of our visitors is important to us, data that may allow a reference to an individual person, such as the IP address, login or device identifiers, are anonymised or pseudonymised as soon as possible. We do not use the data in any other way, combine it with other data or pass it on to third parties.

The data generated by etracker is processed and stored on our behalf by etracker GmbH exclusively in Germany and is therefore subject to the strict German and European data protection laws and standards. In addition, we have concluded an order processing agreement with etracker in accordance with Art. 28 DSGVO. You can find more information on data protection at etracker under the following link: https://www.etracker.com/datenschutz 

You can use this link to set an (functional) opt-out cookie that prevents any future data collection by etracker on this website with your current browser. Note that if you delete all cookies in your browser, you will have to set this opt-out cookie again.

In the event of an objection to anonymised or pseudonomised data collection by etracker, a so-called (opt-out) cookie will be set to permanently save your decision.

4.3.1 Processing of personal data of registered users

With the solution provided in the service, a fleet management system, you can efficiently monitor and control your internal logistics. In order to be able to use the service and the functions provided there, you need to register as a user. For this an initial user is created by Jungheinrich creates a so-called "initial user". Users have access to the control and evaluation data for their vehicle fleet. Within the scope of user registration on the portal, the following personal data are processed:

• First and last name
• Email address
• Role
• Language
• Fixed account validity period
• Personal password assigned by the user
• User authorization for ship-to party

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may also receive personal data from the Jungheinrich sales company responsible for you, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). The transmission of such data to us is necessary when we have to perform our task within the scope of the downstream (2nd and 3rd level) support. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (cf. Art. 6(1) sentence 1 lit. b) GDPR).

4.3.2 Processing of personal data within the scope of the contact form

In the event that you contact us via the contact form, we process the personal data transmitted via the form in order to be able to process and respond to your inquiry or other request. In the event that you indicate in your inquiry that you wish to pursue other or further purposes with the transmission of your personal data and content, we will also process the personal data contained in your inquiry for this purpose. When contacting us via the form, the following data (mandatory data) will always be processed:

• First and last name
• Salutation
• Email adress
• Telephone number
• Country
• Subject
• Preferred communicational channel

This data processing is necessary in order to answer your request (Art. 6(1) sentence 1 lit. b) GDPR). The processing of further data (e.g. your address or further comments) provided voluntarily by you in the contact form is based on the interest-balancing clause of the GDPR (Art. 6(1) sentence 1 lit. f) GDPR).

4.4.1 Processing of personal data of registered users

With the provided service, you can efficiently control your internal logistics and optimize the usage of batteries. In order to be able to use the service and the functions provided there, you need to register as a user. Therefore, we create user accounts. Users have access to the control and evaluation data for their batteries. Within the scope of user registration on the product, the following personal data are processed:

• First and last name
• Email address
• Company
• Language
• Personal password assigned by the user

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may also receive personal data from the Jungheinrich sales company responsible for you, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). The transmission of such data to us is necessary when we have to perform our task within the scope of the downstream (2nd and 3rd level) support. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (cf. Art. 6(1) sentence 1 lit. b) GDPR).

4.5.1 Downloading the App

When downloading the service, the required information is transferred to the respective App Store. We have no influence on this data collection. We process the data provided insofar as this is necessary for the downloading process on the respective device. We will not process this data any further. 

Information on data processing and data protection by the respective provider can be found in the following data protection policies:

Apple iTunes: https://www.apple.com/de/privacy/
Google Play: https://policies.google.com/privacy

4.5.2 Processing of personal data during the use of the product

The service can be used to create service requests. In order to use of the service and to enable the processing of service requests, you must register as a user. The following personal data is processed as part of user registration and for the creation of service requests:

• User access data; 
• Company name and address; 
• First and last name oft he user; 
• Telephone number, e-mail and customer number;
• Language
• Channel for initial registration

We process and use the personal data collected from you exclusively for the fulfilment of your service request. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the product (cf. Article 6(1) sentence 1 lit. b) GDPR).

4.6.1 Processing of personal data of registered users

The service can be used to review contract, product and invoice data. In order to use the service you must register as a user. The following personal data is processed as part of user registration 

• User access data
• Company name(s) and address(es)
• First and last name of the user
• E-mail and customer number(s) 
• Language 

We process and use the personal data collected from you exclusively for the fulfilment of your service request. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the product (cf. Article 6(1) sentence 1 lit. b) GDPR).

4.6.2 Cookies

Overview of the used cookies is available here: https://rcm.apps.jungheinrich.com/cookies

An overview of the data collected in the Microsoft Visual Studio App Center, which is used for the development of the JUR Check App, can be found under the following link: https://docs.microsoft.com/en-us/appcenter/sdk/data-collected 

4.7.1 Downloading the App

When downloading the service, the required information is transferred to the respective App Store. We have no influence on this data collection. We process the data provided insofar as this is necessary for the downloading process on the respective device. We will not process this data any further. 

Information on data processing and data protection by the respective provider can be found in the following data protection policies:

Apple App Store: https://www.apple.com/de/privacy/
Google Play: https://policies.google.com/privacy

4.7.2 Processing of personal data of registered users

The service can be used to make use of performing and creating a check. In order to use the service you must register as a user. The following personal data is processed as part of user registration and during the creation and execution of a check:

• User access data; 
• Company name and address; 
• Salutation;
• First and last name of the user; 
• E-Mail and customer number or supplier number;
• Language

We process and use the personal data collected from you exclusively for the fulfilment of your service request. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the product (cf. Article 6(1) sentence 1 lit. b) GDPR).

The service allows you to monitor connected forklift trucks and Smart Adapters and provides an overview of machine data. You also have the option of querying error logbooks of the trucks. To use the service and the information provided there, registration as a user is mandatory. The following personal data is processed within the user registration and when using the service:

• user access data;
• e-mail address / user ID
• Language setting of the agent in use

We process and use the personal data we collect from you exclusively for the purpose of providing the service. The processing of your personal data is voluntary and is based on your consent in accordance with Art. 6 para. 1 lit. a DSGVO.

With the solution Jungheinrich CAMPUS, our learning platform, which is provided on the portal, you can call up and edit learning content provided and view your personal learning history. In order to be able to use the portal and the services provided there, you need to register as a user. The Jungheinrich sales company responsible for you initially creates a data set of personal data. Within the scope of user registration on the portal, the following personal data are processed:

• First and last name
• Email address
• Role
• Language
• Fixed account validity period

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may also receive personal data from the Jungheinrich sales company responsible for you, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). The transmission of such data to us is necessary when we have to perform our task within the scope of the 2nd and 3rd level support.

Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (cf. Art. 6(1) sentence 1 lit. b) GDPR).

With the solution provided in the service, a fleet management system, you can efficiently monitor and control your internal logistics. In order to be able to use the service and the functions provided there, you need to register as a user. Users have access to the control and evaluation data for their vehicle fleet. Within the scope of user registration in the service, the following personal data are processed: 

• User access data;  
• Company name and address;
• Salutation
• First and last name of the user 
• Role
• E-Mail 
• Language
• Fixed account validity period
• Driver credentials such as log in Information, access ID, PIN, external ID, authorization level, per-hour rate, certification expiration, license expiration date, group assignment
• Vehicle data (operations, shocks and completed driver checklists)
• Geolocation (WiFi localisation, (optional) GPRS localisation)
• Expiry date of medical examination (optional)

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.
Furthermore, we may also receive personal data from the Jungheinrich sales company responsible for you, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). The transmission of such data to us is necessary when we have to perform our task within the scope of the downstream (2nd and 3rd level) support.

Fleet Enterprise is provided by our service provider Powerfleet GmbH. The data mentioned in this section is transferred and processed by our service provider.

Powerfleet GmbH 
Am Seestern 4
40547 Düsseldorf
Germany

Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (cf. Art. 6(1) sentence 1 lit. b) GDPR).

Non-Personally Identifiable Information:
We may share non-personally identifiable information (such as anonymous usage data, etc.) with interested third parties to help them analyze and benchmark their usage patterns for certain Fleet Enterprise Services.  Our customers have the option to view their anonymous results using an additional Analytics Services. Such results consist solely of non-personally identifiable information. If you choose to gain access to such results by purchasing these Analytics Services, you understand and agree that your company’s anonymous information will be made available to other subscribers. By publishing your results on the Analytics Platform (PowerFleet Business IQ), you agree that you have obtained all necessary consents to make such information available to other subscribers and that doing so will not violate any laws. If you remove information that you have made public on the Analytics Service, copies may remain viewable in cached and archived pages of the Analytics Service, or if other users have copied or saved that information. Non-personally identifiable information may be stored indefinitely.

The access check for our digital services is carried out by our service provider Microsoft:

Microsoft Enterprise Service
Microsoft Corporation
One Microsoft Way
Redmond
Washington 98052, USA

Data protection representative for the European Economic Area and Switzerland:

Microsoft Ireland Operations, Ltd.
One Microsoft Place
South County Business Park
Leopardstown
Dublin 18, D18 P521, Ireland

By registering, the following data will be stored and processed.

• Your access data;  
• Company name and address;  
• Salutation and first and last name of the user;  
• E-mail and customer number or supplier number; 
• telephone number
• language
• country
• IP address

Access to Jungheinrich services is via the account created in Azure B2C. This data processing takes place in order to be able to identify you as a registered user and to enable you to access the portal in accordance with the contract. The processing of data within the framework of Azure B2C is thus a prerequisite for the contractual provision of Jungheinrich services in accordance with Art. 6 Para. 1 lit. b) DSGVO. This prevents unregistered persons from gaining access to the protected parts of the Jungheinrich services.
The personal data collected during registration is stored for 6 months. If you register again for Jungheinrich services, the storage of the data will be extended by a further 6 months. 

In order to comply with the legal regulations of the user's country, the storage locations are automatically processed and selected on the basis of the user's region. For an overview of the storage locations, the following link is valid Regional availability and data residency - Azure AD B2C | Microsoft Docs 

An overview of the cookies used for our digital service can be found at the following link:

https://docs.microsoft.com/en-us/azure/active-directory-b2c/cookie-definitions

Our service Fleet Enterprise is provided by our partner Powerfleet Inc. 

Powerfleet Inc. 
123 Tice Blvd, #101
Woodcliff Lake
New Jersey, USA 07677

Data Protection Officer European Economic Area and Switzerland:
Powerfleet GmbH
Am Seestern 4
40547 Düsseldorf
Germany

Only the data required for this purpose (Fleet Enterprise) are transmitted to the service provider.

An overview of the first-party cookies used for our digital service can be found under the following link: https://docs.microsoft.com/de-de/azure/active-directory-b2c/cookie-definitions

Overview of the First Party Cookies used

Third Party Cookies

6.2.1 Website and usage analysis via Google Analytics

In the service we use Google Analytics, a web analysis service of Google Inc. "("Google"). Google Analytics uses cookies (see section 6.1) which enable an analysis of your use of the service. The information generated by the cookie about your use of the service is usually transferred to a Google server in the USA and stored there. However, because of the IP anonymisation which we have activated on the service, Google will reduce your IP address within Member States of the European Union or in other countries party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on our behalf to evaluate your use of the service, to compile reports on the activities on the service and to provide us with further services associated with the use of the service and the Internet. According to the provider, the IP address transmitted by your browser within the framework of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the portal (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link. By using the portal, you consent to the processing of data about you by Google in the manner and for the purposes described above.

Overview of the First Party Cookies used

An overview of first-party cookies used for our digital service can be found under the following link: https://docs.microsoft.com/de-de/azure/active-directory-b2c/cookie-definitions

Third Party Cookies

No cookies are used for the service, the cookies listed below only refer to the admin frontend, which provides the user with the data generated in the app

A cookie is set during the login process:

JSESSIONI: remote-diagnostics.prod.gms.jdsaws.com

Third party cookies:

No client cookies or other tracking technologies are used by the service

After the transmission of your service request to the responsible customer service, the personal data contained in the service request will be completely deleted after 12 months. The obligation of Jungheinrich to retain a copy of the data for legally prescribed archiving purposes or other purposes provided by the underlying contract remains unaffected.

You can request information about your personal data processed by us at any time. You have the right to obtain a copy of the data that we process from you.

You have the right to request the correction of incorrect or incomplete personal data concerning you.

You also have the right to request deletion of personal data concerning you if and to the extent that they are no longer necessary for the purpose of processing, if you have withdrawn your consent on which the processing was based or if you object to the processing and if there is no other legal basis for processing or if the processing was unlawful. We will delete your personal data at your request if we do not absolutely need these data to fulfil the contract or are legally obliged to store them.

You have the right to request us to restrict the processing of your personal data if

• you contest the accuracy of the personal data for a period of time that enables us to verify the accuracy of the personal data;
• the processing is unlawful and you refuse to delete the personal data and request the restriction of their use instead;
• we no longer need the personal data for the purposes of processing, but you require them for the establishment, exercise or defence of legal claims or
• you have objected to the processing pursuant to Art. 21(1) GDPR pending the verification whether the legitimate grounds of the Jungheinrich AG override those on your side.

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance, where:

• the processing is based on consent pursuant to point (a) of Art. 6(1) sentence 1 lit. a) or Art. 9(2) lit. a) or on a contract pursuant to point (b) of Article 6(1) sentence 1 lit. b) GDPR and
• the processing is carried out by automated means.

You have the right to have the personal data transmitted directly from us to another controller, where technically feasible.

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6(1) sentence 1 lit. e) or f) GDPR. We will then no longer process your personal data unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing is used for the establishment, exercise or defence of legal claims.

You have the right to withdraw your consent to data processing at any time, informally and without giving reasons. The withdrawal does not affect the legality of the processing carried out up to that point.

Please direct all inquiries regarding the assertion of your rights to our Data Protection Officer under the contact options indicated above.